# Unable to log in through cable or satellite provider on an Apple device

> When trying to log in to STARZ through your cable or satellite provider you may encounter one of the following messages when using an Apple device   Not a

Source: https://support.starz.com/en_us/unable-to-log-in-through-cable-or-satellite-provider-on-an-apple-device-H1Fe7NZyi

Last updated: 2022-10-18T18:03:05.708Z

When trying to log in to STARZ through your cable or satellite provider, you may encounter one of the following messages when using an Apple device:

*   "Not authorized" error message
*   401 error message
*   A message stating you have no subscription
*   Being prompted to accept Adobe

This is related to the automatic login setting on the Apple device. We recommend turning this setting off on your Apple device.

**Steps to turn off automatic sign-in (SSO):** 

*   From the device's main menu
*   Go into settings
*   Select account
*   Select TV provider
*   A list of apps will be displayed
*   Find and select the STARZ app
*   Toggle that automatic login setting to off 
*   Reopen the STARZ app
*   If prompted to accept Adobe, select yes
*   Log into the app