# Unable to Connect Account Message

> Unable to Connect Account     If you are receiving this message when attempting to create an account it is because STARZ detects an active subscription associa

Source: https://support.starz.com/en_us/unable-to-connect-account-message-rygTwyccbl

Last updated: 2026-03-19T21:17:49.977Z

If you are receiving this message when attempting to create an account, it is because STARZ detects an active subscription associated with the email address you are using. We have a couple of ways you can address this message.

If you want more than one subscription, we recommend using a different email address for each, as we do not allow more than one subscription per email. 

If you only want one subscription, you can cancel either the older subscription or this new subscription. Either choice you make, how you cancel the account is the same. Simply log in to the account you wish to cancel, go to Settings, and under Billing Plan & Information, select Cancel, then follow the directions. 

If you are having trouble canceling an account or have any other questions, you can select the chat option below to speak with STARZ. Please note that we may not be able to cancel an account on your behalf, but we can walk you through the steps.