# Playback error on a device connected to your TV

> If you receive a playback error when using STARZ through a device connected to your TVs such as an Apple TV Roku Xbox Fire TV Fire TV Stick or Chromeca

Source: https://support.starz.com/en_us/playback-error-on-a-device-connected-to-your-tv-BkAGQVW1o

Last updated: 2024-01-10T09:00:29.656Z

If you receive a playback error when using STARZ through a device connected to your TV, such as an Apple TV, Roku, Xbox, Fire TV, Fire TV Stick, or Chromecast, then try the following:

*   Log out of the STARZ app.
*   Reboot your internet router.
*   Reboot the device connected to your TV.
*   Launch the STARZ app.
*   Attempt to play a title.

If you continue encountering problems, please contact our Customer Care team by clicking on the link below.