# I see the video, but there's no sound

> In this case silence is not golden Here are a few things you can try   Make sure the audio works by playing something else using another website or applic

Source: https://support.starz.com/en_us/i-see-the-video-but-there's-no-sound-HkPxmNWyo

Last updated: 2022-10-18T18:02:38.368Z

In this case, silence is not golden. Here are a few things you can try:

*   Make sure the audio works by playing something else using another website or application
*   Adjust the volume on the video player, making sure it's not set to 'mute'
*   If you are using a Bluetooth device, see if the sound is restored when you disable the device
*   If you're using external speakers, check the wiring and other connections
*   Change the settings on your device (surround sound system, TV, or computer) and the STARZ app to 'Stereo'
*   Try changing the audio track if the option is available

**Steps to change the audio track:**

Specific steps may differ slightly depending on the device. However, If the option is not present, it is unavailable on that device.

*   During playback, pause the title to bring up the playback menu.
*   Select options or audio in the menu and select a different audio track

Please contact us if the issue continues or seems isolated to a specific title.