# I get a playback error when watching STARZ on a computer or laptop

> You may encounter a Playback error as you try to watch STARZ on a computer or laptop We recommend trying the following things   Ensure you are based in t

Source: https://support.starz.com/en_us/i-get-a-playback-error-when-watching-starz-on-a-computer-or-laptop-By0ZQVbki

Last updated: 2023-10-04T11:48:31.498Z

You may encounter a "Playback error" as you try to watch STARZ on a computer or laptop. We recommend trying the following things:

*   Ensure you are based in the US and not using a proxy or VPN
*   Run an internet speed test on [https://www.speedtest.net](https://www.speedtest.net) as your download speed needs to be at least 2 Mbps (6 Mbps is recommended)
*   Test multiple titles on STARZ in case the error only happens with one particular title
*   Turn off any anti-virus or firewall software (that is not the default Windows service) and test STARZ again

If you continue to get the error, then we recommend clearing your browser cache:

*   Log out of the STARZ website
*   Clear the browser cache
    *   If you are using the Safari browser, clear out the history as well
*   Log back into the website
*   Attempt to play a title
*   If that fails, try a different browser
    *   If an alternative browser works, then you have isolated the problem to the browser
*   If a different browser does not work, try a different device. For example, another phone, tablet, or computer can help isolate the problem from the original device
    *   If a different device works, you have isolated the problem to the initial device you used

If you isolate the error to a specific title, need help with a particular device, or otherwise continue to get the error, please get in touch with our Customer Care team by clicking on the **Contact Us** button.