# How do I fix a playback error?

> This is a general error message when trying to play STARZ content There could be several reasons for receiving this error However we recommend trying thes

Source: https://support.starz.com/en_us/how-do-i-fix-a-playback-error-rkx7mEbyo

Last updated: 2024-01-10T09:03:56.454Z

This is a general error message when trying to play STARZ content. There could be several reasons for receiving this error. However, we recommend trying these steps:

*   Clear the STARZ app
    *   Log out of the STARZ app
    *   Clear the device cache
    *   Reboot the device
    *   Log back into the STARZ app
*   Check your system
    *   Verify that there are no updates for the STARZ app
    *   Verify that there are no updates for the device's OS
    *   Verify the network meets our requirements for download speed
*   Common problems
    *   We do not support VPN or proxied network
    *   Services can only be accessed in the US
*   Attempt to use a different network
    *   Turn off Wi-Fi and attempt playback on cell service
    *   Try a different Wi-Fi network

If that does not resolve this error, please get in touch with our Customer Care team by clicking on the link below and provide us with the following information:

*   Please include some specific titles that are having this issue
*   The make and model of the device being used